Customer Help
Our happiness team is always here to assist.
Common payment queries questions
PAYMENT
Taxes will be charged at a rate of 5% GST. Provincial taxes will not be charged.
Unfortunately our system does not allow you to change or cancel an order once it has been placed.
If you would like to do this, contact us at hannah@gg4.com.
If you change you order, please make use this invoice/total order amount when making your payment, to ensure there are no hiccups with changing numbers.
It has recently come to our attention that more and more websites are starting pop up that completely lift our images and plagiarize our copy and website in an effort to trick our customers and scam people who are actually trying to find our website. Please ensure that you are in fact on our website and verify the URL in your address bar before purchasing anything and when browsing the internet.
- Add everything you need to cart.
- Go to the shopping cart by clicking on the icon in the upper right corner of the screen.
- Press Proceed to checkout
- Fill in all required fields
- Accept the checkbox for your data processing on the right side of the screen above a drop of Place Order.
- Click on the Place Order button
- Wait for call
You will receive a order processing confirmation email once we confirm that payment has been received in the form of an E-transfer. Because this confirmation is done manually by our team, it can take up to 1-2 hours during busy times to match payment to it’s respective order.
Only qualified clients over the age of 19 who live in Canada are able to purchase marijuana through our site. There are absolutely no exceptions to this rule.
While there are a number of scammers on the internet who claim to sell legal weed, we can assure you we aren’t one of them. We have spent years building a solid reputation amongst our customers and strongly support the use of marijuana. We understand the needs of customers that may have trouble purchasing marijuana from a dispensary for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets. We have made the decision to offer full access to our site to customers in Canada so they may have safe access to our store at any time.
Unfortunately our system does not allow you to change or cancel an order once it has been placed.
If you would like to do this, contact us at hannah@gg4.com.
If you change your order, please make use this invoice/total order amount when making your payment, to ensure there are no hiccups with changing numbers.
Vancouver Island – $49 min
Delivery questions
SAME-DAY DELIVERY – Vancouver
For now we deliver only to Vancouver Island
We offer FREE SHIPPING on all orders above $100 – based on the total cart value BEFORE GST and AFTER discounts.
We offer Same-Day delivery in Vancouver Island. This means when you place your order and make your payment before 9:00pm, you can expect your order to arrive on the same day. We have an express menu that changes daily/every other day which is available until 1:30am.
Cut off time 9:00PM and we have an express menu which is available until 1:30am.
No. We only accept orders in Canada.
Please be advised that due to circumstances that are out of our control, such as summer heat, humidity and even time. There is always a risk that the shatter you ordered could turn to wax or budder by the time you receive it.
Unfortunately, shatter turning to wax budder is not uncommon when exposed to heat but it does not make your shatter any less safe or any less potent in any way whatsoever. In fact, the terpenes and aromatics will be more present if this happens and the flavor will actually be increased.
We do not offer any reimbursement or refunds if your shatter turns to budder or wax.
No. You cannot directly pick up your order from us. We only accept payments via email money transfer and can only send your products through mail order at this time.
SAME-DAY DELIVERY – Vancouver
SAME-DAY DELIVERY – Vancouver
We offer Same-Day delivery in Vancouver Island . This means when you place your order and make your payment before 9:00pm, you can expect your order to arrive on the same day. We have an express menu that changes daily/every other day which is available until 1:30am.
Cut off time 9:00PM and we have an express menu which is available until 1:30am.