PAYMENT

How do I send an E-transfer?
What payment methods do you accept?
Do you charge taxes?
How can I do moneyback?
Scam Warning!
How do I send an E-transfer?

  1. Visit your online banking/ mobile banking app and navigate to the E-transfer section. If you have troubles, you can call your bank to assist you.
  2. Add our payment email (sent to you after checking out) and exact total of your order as seen on your invoice.
  3. Submit the transfer.
  4. IMPORTANT! E-TRANSFER INFORMATION WILL BE SENT TO YOU IN YOUR ORDER CONFIRMATION EMAIL. THIS INCLUDES THE NICKNAMEQUESTION ANSWER.

Once you send the E-transfer, our team will confirm payment and begin processing your order for shipment.

  • If there are any errors in the deposit process, we will contact you through your account email before processing the order.

*We recommend adding us to your contact/payee list, to make future orders faster/easier for your convenience. 

What payment methods do you accept?

Currently, we only accept Interac E-transfer as payment. To use this service, you must have online banking with your banking institution.

Once you complete the checkout process for your order, you will be provided instructions for making a payment on the order complete window, as well as in the order confirmation email you will receive.

Do you charge taxes?

Taxes will be charged at a rate of 5% GST. Provincial taxes will not be charged.

How can I do moneyback?

Unfortunately our system does not allow you to change or cancel an order once it has been placed.

If you would like to do this, contact us at [email protected].

If you change you order, please make use this invoice/total order amount when making your payment, to ensure there are no hiccups with changing numbers.

Scam Warning!

It has recently come to our attention that more and more websites are starting pop up that completely lift our images and plagiarize our copy and website in an effort to trick our customers and scam people who are actually trying to find our website. Please ensure that you are in fact on our website and verify the URL in your address bar before purchasing anything and when browsing the internet.

How do I make an order?
Why haven’t I received email with Canada Post track?
Is it legal to buy cannabis at your store
Is it any guarantee than you are not scammers?
How do I cancel the order?
How do I make an order?
  1. Add everything you need to cart.
  2. Go to the shopping cart by clicking on the icon in the upper right corner of the screen.
  3. Press Proceed to checkout
  4. Fill in all required fields
  5. Accept the checkbox for your data processing on the right side of the screen above a drop of Place Order.
  6. Click on the Place Order button
  7. You will receive an email with payment instructions via Interac E-transfer.
  8. Pay according to the instructions.
  9. You will receive an email with the Canada Post track number details.
Why haven’t I received email with Canada Post track?

You will receive a order processing confirmation email once we confirm that payment has been received in the form of an E-transfer. Because this confirmation is done manually by our team, it can take up to 1-2 hours during busy times to match payment to it’s respective order.

Is it legal to buy cannabis at your store

Only qualified clients over the age of 19 who live in Canada are able to purchase marijuana through our site. There are absolutely no exceptions to this rule.

Is it any guarantee than you are not scammers?

While there are a number of scammers on the internet who claim to sell legal weed, we can assure you we aren’t one of them. We have spent years building a solid reputation amongst our customers and strongly support the use of marijuana. We understand the needs of customers that may have trouble purchasing marijuana from a dispensary for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets. We have made the decision to offer full access to our site to customers in Canada so they may have safe access to our store at any time.

How do I cancel the order?

Unfortunately our system does not allow you to change or cancel an order once it has been placed.

If you would like to do this, contact us at [email protected]

If you change your order, please make use this invoice/total order amount when making your payment, to ensure there are no hiccups with changing numbers.

SAME-DAY DELIVERY – only Calgary

We offer Same-Day delivery in Calgary. This means when you place your order and make your payment before 8pm, you can expect your order to arrive on the same day.

ESTIMATED TIME SLOTS FOR DELIVERY:
Payment received before 1pm:
Expect delivery between 1pm – 6pm
Payment received between 1pm – 8pm:
Expect delivery before 11pm
Payment received AFTER 8pm:
Orders placed after 8pm will be processed and delivered the following day.

CANADA POST DELIVERY – any province/territory in Canada

How long does it take to receive my order
How do I track where the parcel is now?
Do you ship to all provinces?
What shipping fees do you charge?
Can you deliver today?
When I do receive my tracking number
My tracking shows “Delivered” but I haven’t received my package
Can I order from outside of Canada?
My package goes to the wrong address, what do I do?
My tracking number does not work. Help!
My shatter turned to wax / budder. Now what?
Canada Post Safe Drop Option
Can I directly pick up order by myself?
How long does it take to receive my order

Packages will arrive within 2-3 business days to most parts in Canada as advertised by Canada Post. In some cases if you reside in a rural area or small population city, it may take up to 4 business days however usually is the case for provinces such as New Brunswick and Prince Edward Island

How do I track where the parcel is now?

We’ll send you a training order number for tracking in Canada Post

Do you ship to all provinces?

Yes! You are free to order from any province/territory in Canada.

What shipping fees do you charge?

We offer FREE SHIPPING on all orders above $100 – based on the total cart value BEFORE GST and AFTER discounts.

Below the free shipping threshold, we charge a flat rate of $15 to cover postal rates across Canada.

Can you deliver today?

We offer Same-Day delivery only in Calgary. This means when you place your order and make your payment before 8pm, you can expect your order to arrive on the same day.

When I do receive my tracking number

After payment has been confirmed and our team has packed your order, we will mark your order as “Complete” and you will be notified by email.

If you have not received your tracking ID in this email, or if the ID you received is incorrect/displays errors while tracking, please reach out to [email protected] to remedy this issue.

*NOTE: Calgary same-day deliveryies will NOT receive a tracking number. Only Post-shipped orders will. For more information on local deliveries, please refer to the “Local Deliveries Information” tab. 

My tracking shows “Delivered” but I haven’t received my package

Canada Post may have accidentally delivered your package to the wrong address. Postal workers may occasionally drop packages at your neighbours’ homes or wrong mailbox. Ask your neighbours if they saw it or simply look around their premises. You may also check the community mailbox.
Postal workers may also have scanned a package as “successfully delivered” but it will actually arrive the next business day. Please allow one extra business day to see if you package arrives.

If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office. Once a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later.

From Canada Post

“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked: with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home. In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Can I order from outside of Canada?

No. We only accept orders in Canada.

My package goes to the wrong address, what do I do?

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

My tracking number does not work. Help!

We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.

Please wait till the end of day and your tracking number should appear correctly. If it does not, please email or feel free to contact our live chat anytime which is available from 6am – 11pm PST time and we will be happy to look into it for you.

My shatter turned to wax / budder. Now what?

Please be advised that due to circumstances that are out of our control, such as summer heat, humidity and even time. There is always a risk that the shatter you ordered could turn to wax or budder by the time you receive it.

Unfortunately, shatter turning to wax budder is not uncommon when exposed to heat but it does not make your shatter any less safe or any less potent in any way whatsoever. In fact, the terpenes and aromatics will be more present if this happens and the flavor will actually be increased.

We do not offer any reimbursement or refunds if your shatter turns to budder or wax.

Canada Post Safe Drop Option

Some customers ask for the Safe Drop delivery option. Please understand that if we do select this option that we can no longer insure your product in the event of a loss.

However, we do continue to insure and cover the “Do Not Safe Drop” delivery option.

Please let us know which delivery option you would like and we will be happy to send it the way you would like!

Can I directly pick up order by myself?

No. You cannot directly pick up your order from us. We only accept payments via email money transfer and can only send your products through mail order at this time.


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